Start here
-
Eyes and Hands: The Year AI Learned to Use Software
For decades, the deal was fixed: humans use software, software gets used.
-
How Live AI Agents Plug Into Your Stack: CRM, Ticketing, Calendar, LMS
A live agent that doesn't write to your systems is a brilliant colleague who never files their work: the demo happened, the account activated.
All posts
- 2016-2023: What Chatbots Taught Us (and Where They Hit the Ceiling)
- A Short History of Talking to Computers
- AI Agents and Your Team: Reporting Lines for Non-Human Employees
- AI Agents That Take Action: Hands, Permissions, and Trust
- AI Employees, Explained: What They Are and Aren't
- Browser Agents, Computer Use, and What They Mean for SaaS Teams
- Chat Answered Questions. Live Finishes Jobs.
- Eyes and Hands: The Year AI Learned to Use Software
- From Chat to Live: The Four Stages of Customer-Facing AI
- How Live AI Agents Plug Into Your Stack: CRM, Ticketing, Calendar, LMS
- HubSpot + Live AI Agents: What Connected Lifecycle Data Unlocks
- Human-in-the-Loop: How Live Agents Escalate Properly
- Live AI Agents vs Chatbots: The Complete Comparison
- Long Sessions vs Quick Hits: Why Session Length Defines Agent Quality
- Measuring AI Employees: Outcomes, Not Activity
- Rolling Out an AI Employee: A 30-Day Plan
- Security Questions to Ask Any AI Agent Vendor (SOC 2, ISO, and Beyond)
- Software That Explains Itself: The End State of Product Experience
- Ten Languages, One Agent: How Multilingual Live AI Works
- The Anatomy of an AI Employee: Eyes, Voice, Hands, Brain
- The Full-Lifecycle Thesis: Why One AI Team Beats Five Point Tools
- The Live Agent Thesis: Why the Session Is the New Unit of Work
- The Voice Wave: How Real-Time Speech Changed Customer AI
- Voice AI Agents for SaaS: The 2026 Guide
- What Does It Mean for an AI to "See the Screen"?
- What Is a Live AI Agent? The Canonical Definition
- What Is an Agenda-Driven AI Session?
- What Multimodal Actually Means for Customer Experience
- When to Choose Self-Service AI vs Enterprise Deployment
- Why Every Software Category Is Bolting On Agents (and Why Bolting Fails)