Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Skippr Ltd. ("Skippr," "we," "us," "our"), a company registered in England and Wales at 99 Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, Buckinghamshire MK14 6GD, UK.

They govern your access to and use of our websites (including skippr.ai and skippr.com), our products, and our services that link to these Terms, including our AI agent platform, web-based screen sharing features, APIs, SDKs, and embeddable modules (together, the "Services").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Definitions

In these Terms, "you" means the person or organization using the Services. Where a provision applies only to a specific role — Client or End User — it says so expressly.

• Agent: any AI agent provided as part of the Services.
• Client: The individual or organization that holds a Skippr account and workspace. A Client may use the Services for its own purposes and/or deploy the Agent to interact with its own customers, prospects, or end-users — through any deployment method we support. A Client is responsible for the individuals it allows to access its workspace (such as employees and contractors), including their use of the Services and their compliance with these Terms.
• End User: A third party (e.g., a Client's customer, prospect, or user) who participates in an agent session initiated or deployed by a Client.
• Customer Content: Content you or your organization provide or make available to the Services (for example, prompts and uploads), including Knowledge Base and Workspace Data.
• Session Data: All content captured during an interactive session, including but not limited to: audio and screen recordings; periodic screenshots; transcripts; participant inputs and responses; and session metadata. Analytics, scores, and other outputs generated from sessions are Derived Output.
• Workspace Data: Any content uploaded or configured by a Client in their workspace to build, configure, and operate agents — such as product documentation, scripts, branding assets, and agent configurations.
• Derived Output: Reports, summaries, analytics, scores, recommendations, and any other outputs produced by the Services from your inputs or Session Data.
• AI Processing Services: Third-party services used to help power the Services' AI capabilities and produce Derived Output.

2) Eligibility and Accounts

• To create an account and use the Services as a Client, you must be at least 18 years old and able to form a binding contract.
• You may need an account to use some features. Keep your credentials confidential and accurate. You are responsible for activity under your account.
• We may verify the identity and eligibility of account holders, and may refuse, limit, or condition account or workspace creation — including limiting the number of accounts or workspaces per person or entity — to protect the security and integrity of the Services.

3) Changes to the Services and to These Terms

We may update the Services and these Terms from time to time. If we make material changes, we will provide notice (e.g., by posting here or emailing you). Your continued use after the effective date means you accept the changes.

4) Privacy

Your use of the Services is subject to our Privacy Policy (https://skippr.ai/privacy). It explains what we collect, how we use it, and your choices. Among other things, it describes that sessions may be recorded (audio and screen) and that transcripts and session analytics are stored in your workspace. Clients deploying the Agent to End Users have additional obligations described in Section 7.

5) Your Content; Our License to Operate the Services

This section applies to the Client that owns the workspace.

• Ownership: As between you and us, you retain all rights to Customer Content, Session Data, Workspace Data, and Derived Output.
• License to Skippr: You grant Skippr a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Content, Session Data, and Workspace Data solely to provide the Services (including powering agent sessions, generating Derived Output, presenting reports/history, executing follow-up actions you configure, and providing session analytics), ensure security, comply with law, and perform support/maintenance.
• Session Data retention: Session recordings (video, audio, screen captures, transcripts), analytics, and Derived Output are stored in your workspace per your workspace settings and the retention periods described in the Privacy Policy. You (or your admin) can request permanent deletion (see Privacy Policy). End Users may also request deletion directly (see Privacy Policy).
• Workspace data: Skippr stores the content needed to build and operate your agents — including agent configurations, branding assets, and the content of Knowledge Base materials you provide. Documents you upload are processed to extract their content; we retain the extracted content and related information, not the original files. This data is used to inform the Agent's behavior during sessions and is not shared across workspaces or with other customers. You can manage and delete content through the controls available in the product. For anything not covered by in-product controls, and for permanent deletion (including complete erasure from backups), contact privacy@skippr.ai.
• No advertising or third-party model training: We do not use Customer Content, Session Data, or Workspace Data for advertising or for training general-purpose models.
• Aggregated/De-identified usage: We may use aggregated or de-identified information (that does not identify you or any End User) to maintain and improve the Services.

6) The Agent — Product Terms

a) How the Agent Operates

The Agent conducts live interactive sessions. During a session, the Agent may, among other things:

• Join a live video call or load within a product interface (via embed, SDK, or unique session link);
• See and interpret the product interface in real time via screen capture;
• Converse with participants via voice (speech-to-text and text-to-speech) and/or text chat;
• Reference Workspace Data to provide accurate, contextual responses;
• Qualify participants, demonstrate product features, handle objections, and guide next steps;
• Record the session (audio and screen), where recording is enabled;
• Generate session analytics (qualification scores, engagement metrics, drop-off points, intent signals);
• Trigger follow-up actions, including sending emails, booking meetings, and updating CRM systems — as configured by you.

b) AI Disclosure

The Agent is an AI agent. It is not a human. You must not configure or instruct the Agent to misrepresent itself as a human being.

c) Integrations and Data Routing

You may configure the Agent to push Session Data and Derived Output to third-party systems (CRM, calendar, email platforms, analytics tools). When you do so:

• You authorize Skippr to transmit data to those third-party systems on your behalf;
• You are responsible for ensuring you have the right to send that data to those systems and that your use complies with their terms;
• Skippr is not responsible for the handling of your data by third-party systems once transmitted.

d) Session Recordings

Sessions are not recorded by default. Recording (audio and screen) can be enabled for your workspace. When recording is enabled, the Agent announces at the start of each session that the session is being recorded. Recordings are stored in your workspace and subject to your workspace retention settings. Transcripts, session summaries, and analytics are part of the Services and are generated whether or not recording is enabled.

e) How Session Recordings Are Used

Session recordings and Session Data are used for the following purposes:

• Generating Derived Output: Session summaries, analytics, qualification scores, and follow-up recommendations;
• Client review and improvement: If you are a Client, you may access session recordings, transcripts, and analytics within your workspace to review session quality, refine your Workspace Data, adjust the Agent's configuration, and follow up with End Users;
• Service improvement: Skippr may use aggregated or de-identified information derived from sessions (that does not identify you or any End User) to improve our agents and Services;
• Follow-up actions: Triggering configured actions such as emails, calendar bookings, and CRM updates.

f) Workspace Data Accuracy

You are responsible for the accuracy, completeness, and lawfulness of the Workspace Data you provide. The Agent relies on it to inform its responses and behavior. Skippr is not liable for inaccurate or misleading session content caused by incorrect or outdated Workspace Data. You can update content through the controls available in the product.

g) Your Authority; Data Reduction; Deletion

• Your authority: You confirm you have the right and lawful basis to run sessions over any content you submit or share, and that your use complies with the applicable terms of any site or product where that content appears. Do not capture secrets (e.g., credentials) or special-category/sensitive data (such as health information); the Services are not intended for such data. If such data is captured in error, request deletion promptly.
• Data reduction is best-effort: Skippr provides controls that reduce capture of certain sensitive on-screen fields; these operate on a best-effort basis and do not guarantee the detection or removal of all sensitive data. Where supported, you are responsible for designating sensitive elements for exclusion and validating coverage for your needs.
• Deletion by request: You (or your admin) may request permanent deletion of session recordings or workspace data via privacy@skippr.ai as described in the Privacy Policy. In-product delete is archival only. If your session was conducted on behalf of or deployed by a Client, you may also contact the Client directly to request deletion.

7) Client Obligations When Deploying the Agent to End Users

If you are a Client deploying the Agent to interact with your End Users (via session link, SDK, embed, or any other deployment method), you accept the following additional obligations:

a) You Are the Controller

For all End User personal data processed during sessions you deploy, you (or your organization) are the data Controller. Skippr acts as your Processor on your documented instructions. Our standard Data Processing Addendum (DPA), available at https://skippr.ai/dpa, is incorporated into and forms part of these Terms for all such processing — unless you and Skippr have signed a separate data processing agreement, in which case the signed agreement prevails.

b) Mandatory Disclosures and End User Approval

Before or at the start of any session involving an End User, you must ensure that the End User is clearly informed that:

1. They are interacting with an AI agent, not a human;
2. Conversations are transcribed and analyzed as part of the Services, and the session may additionally be recorded (audio and screen) when recording is enabled;
3. Session data will be processed by Skippr (as your processor) and may be stored, analyzed, used to generate follow-up communications, and used to improve your AI agent's performance;
4. They have the right to request access to or deletion of their personal data by contacting privacy@skippr.ai or through your own data subject request process;
5. A link to or summary of the applicable privacy policy is available to them (either your own privacy policy that covers this processing, or a reference to Skippr's Privacy Policy at https://skippr.ai/privacy).

End User notice. Skippr's session interfaces display notices to End Users, including links to these Terms and the Privacy Policy. You must not disable or interfere with them.

If we agree in writing that you will present your own notice instead (for example, in a white-label deployment), your own agreements with End Users must include: (a) use restrictions protecting the Services at least as strong as Section 9 of these Terms; (b) the disclosures listed above, including a link to the applicable Skippr policies; and (c) your right, and ours, to suspend or block any End User who breaks those restrictions; and you must keep records of your End Users' acceptance and provide them to us on reasonable request. Skippr is not liable for sessions conducted with End Users who did not receive the required disclosures because you removed or replaced the notice.

c) Lawful Basis

You are responsible for establishing and maintaining a lawful basis (under applicable data protection law) for the processing of End User personal data through the Services, including for:

• Recording sessions;
• Processing End User voice data;
• Capturing screen content during sessions;
• Generating and storing analytics about End User behavior;
• Sending automated follow-up communications to End Users;
• Transmitting End User data to third-party integrations you configure.

d) End User Data Subject Requests

If an End User contacts Skippr directly (at privacy@skippr.ai) to exercise data protection rights (access, correction, deletion, objection), Skippr will:

• Attempt to identify the relevant Client workspace;
• Notify you of the request within a reasonable timeframe;
• Assist you in fulfilling the request in accordance with applicable law and the DPA.

If an End User contacts you directly, you are responsible for fulfilling the request. Skippr will provide reasonable technical assistance to enable you to do so (e.g., locating and deleting specific session records).

e) End User Deletion

End Users may request permanent deletion of their Session Data at any time through either of two paths:

• Contact Skippr directly by emailing privacy@skippr.ai; or
• Contact you (the Client) through your own data subject request process.

Skippr will honor requests received through either path, processing deletion in accordance with the timelines described in the Privacy Policy (generally within 30 days from active systems, with backup erasure within 35 additional days).

You may also proactively request deletion of End User Session Data through your workspace admin controls or by emailing privacy@skippr.ai.

f) Prohibited Uses

You may not deploy the Agent in any manner that:

• Deceives End Users into believing they are interacting with a human;
• Processes special category data (health, biometric, political opinions, etc.) or criminal-offence data — the Services are not intended for such data, and you must not use them in workflows designed to collect it;
• Violates applicable consumer protection, data protection, or AI transparency laws (including, where applicable, the EU AI Act and California Bot Disclosure Law);
• Targets minors under the age of 13 (or the applicable age of consent in relevant jurisdictions).

g) End User Conduct; Enforcement

If you are a Client: you are responsible for the acts and omissions of your End Users in connection with the Services. Conduct by an End User that would breach these Terms if done by you is treated as your breach. We may suspend or block any End User directly, as described in Section 15, without ending your subscription.

If you are an End User: these Terms — including the Acceptable Use rules in Section 9 — apply to you directly, and we may suspend or block your access as described in Section 15.

8) Roles; Data Processing Addendum

End Users are not a party to the agreement between Skippr and the Client. If you are an End User, the organization that deployed the Agent controls your personal data and its privacy policy applies; you may exercise your data rights through that organization or via privacy@skippr.ai.

Security and service improvement. For limited purposes — securing the Services, preventing fraud and abuse, complying with legal obligations, and improving the Services using aggregated or de-identified information — Skippr processes personal data as an independent controller.

Our standard Data Processing Addendum (DPA) (https://skippr.ai/dpa) forms part of these Terms as described in Section 7. A separately signed data processing agreement between you and Skippr prevails over the standard DPA.

9) Acceptable Use

You will not misuse the Services or assist anyone else in doing so. Misuse includes, by way of example and without limitation: attempting to gain unauthorized access to any part of the Services or to data belonging to any other customer or user; attempting to disrupt, degrade, or test the security of the Services; attempting to manipulate or subvert any AI agent or safety control, or to obtain its underlying instructions or configuration; submitting content or code designed to alter the behavior of the Services; creating accounts, workspaces, or organizations in order to attack the Services or circumvent a suspension; and accessing the Services through any means or interface not made available by us. These restrictions apply to every access method — websites, platform, APIs, SDKs, embeds, agents, and integrations — and to every person or organization accessing the Services in any capacity.

In addition, you will not:

• Breach any applicable law or third-party rights;
• Run sessions over pages, products, or content you are not authorized to use;
• Deploy the Agent in ways that violate applicable AI transparency, consumer protection, or data protection laws;
• Submit malware or attempt to interfere with or probe our systems;
• Attempt to bypass or disable security or access controls;
• Use the Services to build a competing product or to infringe IP;
• Intentionally capture payment card data, authentication secrets, health records, or other special category data;
• Configure the Agent to misrepresent itself as human, provide medical/legal/financial advice, or make binding commitments on your behalf beyond what you have authorized;
• Use the Agent to contact or interact with individuals who have not been given adequate notice and, where required, have not given consent.

10) Third-Party Services (Including AI Processing Services)

• The Services may rely on third-party providers (e.g., hosting, security, analytics, AI Processing Services, CRM platforms, calendar tools, email delivery services) to operate. Your use of third-party sites or tools may be subject to their terms. A current list of our sub-processors is available at https://skippr.ai/subprocessors.
• We contractually restrict AI Processing Services to use submitted content only to provide the requested session functionality and not for advertising or general model training, as detailed in the Privacy Policy.
• When you configure integrations with third-party systems, data transmitted to those systems is subject to their terms and privacy policies.

11) Purchases, Subscriptions, Billing, Taxes

• Some features require payment (which may include subscription, usage-based, credit-based, or other pricing models, as described at purchase). You authorize us or our payment processor to charge your payment method for fees, taxes, and any currency conversion.
• Auto-renewal: Where a plan is subscription-based, it renews automatically until cancelled.
• Price changes: We may change prices with reasonable prior notice and in accordance with applicable law.

12) Cancellations and Refunds

• You can cancel at any time in account settings; access continues until the end of the current paid term.
• Unless required by law, fees are non-refundable. If a refund is mandated by applicable consumer law, we will comply.

13) Intellectual Property

• Skippr IP: The Services (including our software, AI models, agents, design, text, graphics, and trademarks) are owned by or licensed to Skippr and are protected by law.
• License to you: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal use, and — if you are a Client — to deploy the Agent to your End Users in accordance with these Terms.
• You may not copy, modify, reverse engineer, or create derivative works of the Services except as permitted by law.

14) Community Areas; Feedback

• If you post in community areas, you grant Skippr a non-exclusive, worldwide, royalty-free license to host and display that content within the Services.
• Feedback: If you give us suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

15) Service Management; Suspension

We may monitor use of the Services for compliance and security and may remove content that violates these Terms.

Where we reasonably believe that any account, workspace, organization, session, or End User presents a security risk — including any attempt to interfere with, probe, or manipulate the Services or the Agent, or to access data belonging to others — we may suspend or terminate the relevant access immediately and without prior notice. This includes any associated accounts or workspaces, and blocking an individual End User across deployments without ending the deploying Client's subscription.

We may keep and review relevant records for investigation and legal purposes, may share them with law enforcement where appropriate, and may keep the information needed to prevent a suspended person or organization from returning. No refund is due for periods of suspension or where access is ended for material breach.

For issues that are not security or legal risks, we will act proportionately and, where practicable, provide notice and an opportunity to remedy.

16) Beta/Preview Features

We may offer beta or preview features. They are provided as-is, may change, and may be withdrawn. Usage is at your discretion and risk.

17) Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." We do not promise that the Services will be uninterrupted or error-free. Nothing in these Terms excludes warranties or rights that cannot be excluded by law.

The Agent is an AI agent and may produce inaccurate, incomplete, or inappropriate responses. It is not a substitute for human judgment. Skippr is not liable for business decisions, commitments, or representations made by the Agent during sessions. You are responsible for reviewing and configuring the Agent's behavior and Knowledge Base to suit your needs.

Skippr's AI-generated reviews and analyses reflect best-practice guidance only. They are not legal advice or a legal compliance determination, and do not replace your organisation's own policies, internal reviews, or approvals.

18) Limitation of Liability

• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot be limited or excluded by law.
• Subject to the above, Skippr's total liability arising out of or related to the Services will not exceed the greater of £100 or the fees you paid to Skippr for the Services in the 12 months preceding the event giving rise to liability.
• We are not liable for indirect, consequential, special, incidental, or punitive damages, or for loss of profits, revenues, goodwill, or data, to the extent permitted by law.
• Skippr is not liable for actions taken by the Agent during sessions, including any commitments, representations, or follow-up communications generated during or after sessions, except to the extent caused by a defect in the Services.

If you are a consumer (not a business user), the limitations in this section apply only to the extent permitted by applicable consumer law and do not deprive you of mandatory statutory rights.

19) Indemnification

You will indemnify and hold Skippr harmless from third-party claims, damages, and costs (including reasonable legal fees) arising from:

• Your unlawful use of the Services;
• Your breach of these Terms;
• Your infringement of third-party rights;
• Your failure to provide adequate disclosures to End Users as required by Section 7;
• Claims by End Users arising from your deployment of the Agent,

except to the extent caused by our negligence or willful misconduct.

20) Term; Termination

These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access for material breach, security risk, or legal requirement. Upon termination, your license ends and you must stop using the Services. Sections that by their nature should survive (e.g., IP, payments due, disclaimers, limits of liability, indemnity, governing law) will survive.

Upon termination, Session Data in your workspace will be retained per your workspace settings and the Privacy Policy, unless you request earlier deletion.

21) Data Retention and Deletion (Summary)

• Session Data: Session recordings, transcripts, analytics, and Derived Output are retained in your workspace per the Privacy Policy (default 12 months) or until we process your permanent deletion request.
• Workspace data: Retained until deleted or your account is terminated. You can delete content through the controls available in the product; for permanent deletion (including erasure from backups), email privacy@skippr.ai.
• In-product deletion removes content from active use; permanent deletion is available by request to privacy@skippr.ai and is processed within the timelines described in the Privacy Policy.
• End Users and session participants may request deletion of their Session Data by contacting privacy@skippr.ai directly or by contacting the Client who deployed the session.

22) Electronic Communications and Signatures

You consent to receive notices and communications electronically and agree that electronic signatures and records are equivalent to written signatures and paper records.

23) Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

24) Dispute Resolution; Venue

Before filing a claim, the parties will attempt to resolve disputes informally for 30 days after written notice. If not resolved, disputes may be brought in the courts of England and Wales. If you are a consumer in the EU/UK, you may also bring a claim in the courts of your place of residence. Nothing prevents a party from seeking urgent injunctive relief.

25) Third-Party Links and Content

Third-party sites and content are not under our control. Your use of them is at your own risk and may be subject to third-party terms and policies.

26) Copyright Complaints

If you believe content on the Services infringes your copyright, contact legal@skippr.ai with sufficient detail to identify the work and the allegedly infringing material. We may remove or disable access to material in appropriate circumstances.

27) Miscellaneous

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Skippr regarding the Services.
• Severability: If any provision is invalid, the rest remain in effect.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• No waiver: Failure to enforce a provision is not a waiver.
• Force majeure: We are not responsible for delays or failures caused by events beyond our reasonable control.

28) Contact

Skippr Ltd.
99 Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, Buckinghamshire MK14 6GD, UK

General: contact@skippr.ai
Support: support@skippr.ai
Privacy: privacy@skippr.ai
Legal: legal@skippr.ai

For general information, visit https://skippr.ai