Terms of Service

Last Updated: April 2, 2026

These Terms of Service ("Terms") are a legal agreement between you and Skippr Ltd. ("Skippr," "we," "us," "our"), a company registered in England and Wales at 99 Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, Buckinghamshire MK14 6GD, UK.

They govern your access to and use of our websites (including skippr.ai and skippr.com), our products (including Mentor and Specialist, defined below), and our services that link to these Terms, including our Chrome browser extension, web-based screen sharing features, APIs, SDKs, and embeddable modules (together, the "Services").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Definitions

  • Mentor: Skippr's product for on-demand analysis of web pages and applications, available via (a) the Skippr Chrome browser extension, and (b) the skippr.ai website using browser-based screen sharing. Mentor captures screenshots, DOM fragments, and screen-shared content, records voice during sessions, and generates AI-powered reports.
  • Specialist: Skippr's multimodal AI agent product that independently conducts live sessions — including demos, onboarding, upsells, implementation walkthroughs, and customer support — via live video call or in-product embed. Specialist sees the product interface in real time, speaks with participants, records sessions, generates analytics, and triggers follow-up actions (e.g., CRM updates, email follow-ups, meeting bookings).
  • Direct User: An individual or organization that uses Mentor or Specialist for their own internal purposes (e.g., analyzing their own product, running Specialist sessions where they themselves are the participant).
  • Client: An organization that deploys Specialist to interact with its own customers, prospects, or end-users — whether via a unique session link, SDK integration, website embed, or in-product module.
  • End User: A third party (e.g., a Client's customer, prospect, or user) who participates in a Specialist session initiated or deployed by a Client.
  • Customer Content: Content you or your organization provide or make available to the Services (e.g., prompts, knowledge base documents, product documentation, configuration, uploads, chats, branding assets).
  • Captured Content (Mentor): Content that Mentor captures when a user runs an analysis — whether via the Chrome extension (current-tab screenshot, relevant DOM fragments, page URL/title/metadata) or via the skippr.ai website using screen sharing (shared screen content, visual captures of the shared application or page, and associated metadata).
  • Session Data: All content captured, generated, or processed during a Mentor or Specialist interactive session, including but not limited to: screen recordings and periodic screenshots, voice recordings and audio, transcripts, participant inputs and responses, interaction analytics, and metadata. Session Data for Specialist sessions may additionally include video recordings of participants, qualification scores, and follow-up actions triggered (e.g., CRM updates, emails, meeting bookings).
  • Knowledge Base and Workspace Data: Product documentation, FAQs, scripts, pricing information, objection-handling guides, branding assets, agent configurations, and any other content uploaded by a Client or Direct User to their Specialist workspace for use in building, configuring, and operating agents.
  • Derived Output: Analysis results, reports, session summaries, analytics, qualification scores, and recommendations produced by the Services from your inputs, Captured Content, or Session Data.
  • AI Processing Services: Third-party processing services used to generate analysis, power Mentor's and Specialist's conversational and visual understanding capabilities, and produce Derived Output (category only; see Privacy Policy).
  • Voice Data: Audio input captured during Mentor or Specialist sessions. Voice Data is processed in real-time for speech-to-text and text-to-speech functionality. Voice recordings are also retained as part of Session Data (session recordings) per your workspace settings.

2) Eligibility and Accounts

  • You must be at least 13 years old to use the Services. If you are a minor where you live, you must have your parent/guardian's permission.
  • You may need an account to use some features. Keep your credentials confidential and accurate. You are responsible for activity under your account.

3) Changes to the Services and to These Terms

We may update the Services and these Terms from time to time. If we make material changes, we will provide notice (e.g., by posting here or emailing you). Your continued use after the effective date means you accept the changes.

4) Privacy

Your use of the Services is subject to our Privacy Policy (https://skippr.ai/privacy). It explains what we collect, how we use it, and your choices. Among other things, it describes:

  • For Mentor: Whether used via the Chrome extension or web-based screen sharing on skippr.ai, Mentor may store screenshots, DOM fragments, and screen-shared content in your project so they appear in reports and history. You control whether to share or export them outside your workspace.
  • For Specialist: Sessions may be recorded (video, audio, screen capture) and session analytics are stored in your workspace. Clients deploying Specialist to End Users have additional obligations described in Section 8.

5) Your Content; Our License to Operate the Services

  • Ownership: As between you and us, you retain all rights to Customer Content, Captured Content, Session Data, Knowledge Base materials, and Derived Output.
  • License to Skippr: You grant Skippr a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Content, Captured Content, Session Data, Knowledge Base materials, and Voice Data solely to provide the Services (including powering Mentor and Specialist sessions, generating Derived Output, presenting reports/history, executing follow-up actions you configure, providing session analytics, and improving the accuracy and performance of the Mentor and Specialist agents), ensure security, comply with law, and perform support/maintenance.
  • Captured Content retention (Mentor): As described in the Privacy Policy, we store Captured Content in your project so it can appear in reports and history, and retain Derived Output per your workspace settings. You (or your admin) can request permanent deletion (see Privacy Policy).
  • Session Data retention (both products): Session recordings (screen captures, voice recordings, video, transcripts), analytics, and Derived Output from both Mentor and Specialist sessions are stored in your workspace per your workspace settings and the retention periods described in the Privacy Policy. You (or your admin) can request permanent deletion (see Privacy Policy). End Users may also request deletion directly (see Privacy Policy).
  • Knowledge Base and workspace data: Skippr stores all content you (or your organization) upload to your Specialist workspace, including Knowledge Base materials (product documentation, FAQs, scripts, pricing, objection-handling guides), agent configurations, branding assets, and any other data you provide to build and operate your agents. This data is used to inform Specialist's behavior during sessions and is not shared across workspaces or with other customers. You may edit, update, and delete agents and Knowledge Base materials at any time through the product's built-in workspace management features. For permanent deletion of workspace data beyond what is available through in-product controls (including complete erasure from backups), you may submit a request to privacy@skippr.ai.
  • No advertising or model-training use: We do not use Customer Content, Captured Content, Session Data, Knowledge Base materials, or Voice Data for advertising or for training general-purpose models.
  • Aggregated/De-identified usage: We may use aggregated or de-identified information (that does not identify you or any End User) to maintain and improve the Services.

6) Mentor — Product-Specific Terms

Mentor is available in two modes:

a) Chrome Extension Mode

  • The Mentor extension operates on the active tab and captures content only when you run a full analysis of the page. It does not run in the background, read other tabs, or collect browsing history.
  • Pre-capture notice: Before capture, we display an in-product notice describing what will be collected and why.

b) Web Screen Share Mode (skippr.ai)

  • Mentor is also accessible via the skippr.ai website using your browser's built-in screen sharing capabilities. When you initiate a Mentor session on skippr.ai, you grant Skippr access to view and capture the screen, window, or tab you choose to share.
  • You control what is shared: Your browser will prompt you to select which screen, window, or tab to share. Mentor only sees and captures content from the source you select. It does not access anything outside the shared view.
  • Pre-share notice: Before screen sharing begins, we display a notice describing what will be captured and why, and your browser will display its own screen sharing permission prompt.

c) Common Terms (Both Modes)

  • Voice recording: When you use Mentor's voice features, your voice is recorded during the session. Voice recordings are processed in real-time for speech-to-text and text-to-speech, and are also stored as part of your Session Data in your project workspace.
  • Session recordings: Mentor session recordings — including screen captures, screenshots, and voice recordings — are saved to your project workspace by default. You may configure recording behavior in your workspace settings.
  • Storage in your project: Screenshots, DOM fragments, screen-shared content, and session recordings captured during analysis are saved to your project so they appear in reports and history. You decide whether to share or export captures and reports outside your workspace.
  • How recordings are used: Session recordings and Captured Content are used to: (a) generate your UX/product review and Derived Output; (b) provide session analytics; and (c) improve the Mentor agent's accuracy and performance.
  • Your authority: You confirm you have the right and lawful basis to analyze any content you submit or share, and that your use complies with the site's terms where that content appears. Avoid capturing secrets (e.g., credentials) or special-category/sensitive data unless you have a lawful basis.
  • Deletion by request: You (or your admin) may request permanent deletion of session recordings, captures, or projects via privacy@skippr.ai as described in the Privacy Policy. In-product delete is archival only. If your session was conducted on behalf of or deployed by a Client, you may also contact the Client directly to request deletion.

7) Specialist — Agent-Specific Terms

a) How Specialist Operates

Specialist is a multimodal AI agent that conducts live interactive sessions. During a session, Specialist may:

  • Join a live video call or load within a product interface (via embed, SDK, or unique session link);
  • See and interpret the product interface in real time via screen capture;
  • Converse with participants via voice (speech-to-text and text-to-speech) and/or text chat;
  • Reference Knowledge Base materials to provide accurate, contextual responses;
  • Qualify participants, demonstrate product features, handle objections, and guide next steps;
  • Record the full session (video, audio, screen, and transcript);
  • Generate session analytics (qualification scores, engagement metrics, drop-off points, intent signals);
  • Trigger follow-up actions, including sending emails, booking meetings (e.g., via Calendly), and updating CRM systems (e.g., Salesforce, HubSpot) — as configured by you.

b) AI Disclosure

Specialist is an AI agent. It is not a human. You acknowledge that Specialist identifies itself as an AI during sessions. You must not configure or instruct Specialist to misrepresent itself as a human being.

c) Integrations and Data Routing

You may configure Specialist to push Session Data and Derived Output to third-party systems (CRM, calendar, email platforms, analytics tools). When you do so:

  • You authorize Skippr to transmit data to those third-party systems on your behalf;
  • You are responsible for ensuring you have the right to send that data to those systems and that your use complies with their terms;
  • Skippr is not responsible for the handling of your data by third-party systems once transmitted.

d) Session Recordings

Specialist records sessions by default (video, audio, screen capture, and transcript). Recordings are stored in your workspace and subject to your workspace retention settings. You may configure recording behavior (e.g., disable recording, adjust retention) in your workspace settings.

e) How Session Recordings Are Used

Session recordings and Session Data are used for:

  • Generating Derived Output: Session summaries, analytics, qualification scores, and follow-up recommendations;
  • Client review and improvement: If you are a Client, you may access session recordings, transcripts, and analytics within your workspace to review session quality, refine Knowledge Base materials, adjust Specialist's configuration, and follow up with End Users;
  • Agent improvement: Skippr uses session recordings and analytics to improve the Specialist agent's accuracy, conversational quality, and performance;
  • Follow-up actions: Triggering configured actions such as emails, calendar bookings, and CRM updates.

f) Knowledge Base and Workspace Data Accuracy

You are responsible for the accuracy, completeness, and lawfulness of Knowledge Base materials, agent configurations, and other workspace data you provide. Specialist relies on these materials to inform its responses and behavior. Skippr is not liable for inaccurate or misleading session content caused by incorrect or outdated workspace data. You may edit, update, and delete agents and Knowledge Base materials at any time through the product's built-in workspace management features.

8) Client Obligations When Deploying Specialist to End Users

If you are a Client deploying Specialist to interact with your End Users (via session link, SDK, embed, or any other deployment method), you accept the following additional obligations:

a) You Are the Controller

For all End User personal data processed during Specialist sessions you deploy, you (or your organization) are the data Controller. Skippr acts as your Processor on your documented instructions. A Data Processing Addendum (DPA) is available on request: privacy@skippr.ai.

b) Mandatory Disclosures and End User Approval

Before or at the start of any Specialist session involving an End User, you must ensure that the End User is clearly informed that:

  1. They are interacting with an AI agent, not a human;
  2. The session may be recorded, including video, audio, screen capture, and transcript;
  3. Session data will be processed by Skippr (as your processor) and may be stored, analyzed, used to generate follow-up communications, and used to improve the AI agent's performance;
  4. They have the right to request access to or deletion of their personal data by contacting privacy@skippr.ai or through your own data subject request process;
  5. A link to or summary of the applicable privacy policy is available to them (either your own privacy policy that covers this processing, or a reference to Skippr's Privacy Policy at https://skippr.ai/privacy).

End User policy approval is required. Before an End User can participate in a Specialist session, you must ensure they have reviewed and accepted the applicable Skippr policies related to the product they are using (Terms of Service and Privacy Policy). This applies to all deployment methods, including SDK integrations, meeting links, website embeds, and in-product modules. You may satisfy this requirement through either of the following:

  • Skippr's built-in consent mechanism: Skippr provides a configurable consent prompt (e.g., checkbox, banner, or interstitial) displayed to the End User before the session begins. You must ensure this prompt is enabled and that the End User affirmatively accepts (e.g., ticks the approval checkbox) before proceeding; or
  • Your own channel: You may collect the End User's acceptance of the applicable policies through your own onboarding flow, terms acceptance page, or other mechanism before directing the End User to a Specialist session. If you choose this path, you are responsible for maintaining records of the End User's acceptance and making them available upon request.

Regardless of which method you use, the obligation to verify that End Users have approved the applicable policies rests with you as Controller. Skippr is not liable for sessions conducted with End Users who have not provided the required approval.

c) Lawful Basis

You are responsible for establishing and maintaining a lawful basis (under applicable data protection law) for the processing of End User personal data through Specialist, including for:

  • Recording sessions;
  • Processing End User voice data;
  • Capturing screen content during sessions;
  • Generating and storing analytics about End User behavior;
  • Sending automated follow-up communications to End Users;
  • Transmitting End User data to third-party integrations you configure.

d) End User Data Subject Requests

If an End User contacts Skippr directly (at privacy@skippr.ai) to exercise data protection rights (access, correction, deletion, portability, objection), Skippr will:

  • Attempt to identify the relevant Client workspace;
  • Notify you of the request within a reasonable timeframe;
  • Assist you in fulfilling the request in accordance with applicable law and the DPA.

If an End User contacts you directly, you are responsible for fulfilling the request. Skippr will provide reasonable technical assistance to enable you to do so.

e) End User Deletion

End Users may request permanent deletion of their Session Data at any time through either of two paths:

  • Contact Skippr directly by emailing privacy@skippr.ai; or
  • Contact you (the Client) through your own data subject request process.

Skippr will honor requests received through either path, processing deletion in accordance with the timelines described in the Privacy Policy (generally within 30 days from active systems, with backup erasure within 35 additional days).

You may also proactively request deletion of End User Session Data through your workspace admin controls or by emailing privacy@skippr.ai.

f) Prohibited Uses

You may not deploy Specialist in any manner that:

  • Deceives End Users into believing they are interacting with a human;
  • Processes special category data (health, biometric, political opinions, etc.) without a valid lawful basis and appropriate safeguards;
  • Violates applicable consumer protection, data protection, or AI transparency laws (including, where applicable, the EU AI Act and California Bot Disclosure Law);
  • Targets minors under the age of 13 (or the applicable age of consent in relevant jurisdictions).

9) Roles; Data Processing Addendum

  • For the website/app (Direct Users): Skippr acts as a Controller of personal data.
  • For Mentor analyses (Direct Users): You (or your organization) act as Controller of the page content you choose to analyze; Skippr acts as your Processor on your documented instructions.
  • For Specialist sessions you participate in directly (Direct Users): Skippr acts as Controller for account and service data; you act as Controller of any Customer Content and Knowledge Base materials you provide.
  • For Specialist sessions deployed to End Users (Clients): You act as Controller for all End User personal data; Skippr acts as your Processor on your documented instructions.

A Data Processing Addendum (DPA) is available on request: privacy@skippr.ai.

10) Acceptable Use

You will not:

  • breach any applicable law or third-party rights;
  • access pages you are not authorized to analyze (Mentor);
  • deploy Specialist in ways that violate applicable AI transparency, consumer protection, or data protection laws;
  • submit malware or attempt to interfere with or probe our systems;
  • attempt to bypass or disable security or access controls;
  • use the Services to build a competing product or to infringe IP;
  • intentionally capture payment card data, authentication secrets, or health records unless you have a lawful basis and appropriate safeguards;
  • configure Specialist to misrepresent itself as human, provide medical/legal/financial advice, or make binding commitments on your behalf beyond what you have authorized;
  • use Specialist to contact or interact with individuals who have not been given adequate notice and, where required, have not given consent.

11) Third-Party Services (Including AI Processing Services)

  • The Services may rely on third-party providers (e.g., hosting, security, analytics, AI Processing Services, CRM platforms, calendar tools, email delivery services) to operate. Your use of third-party sites or tools may be subject to their terms.
  • We contractually restrict AI Processing Services to use submitted content only to provide the requested analysis or session functionality and not for advertising or general model training, as detailed in the Privacy Policy.
  • When you configure Specialist integrations with third-party systems, data transmitted to those systems is subject to their terms and privacy policies.

12) Purchases, Subscriptions, Billing, Taxes

  • Some features require payment (monthly/annual plans). You authorize us or our payment processor to charge your payment method for fees, taxes, and any currency conversion.
  • Auto-renewal: Subscriptions renew automatically until cancelled.
  • Price changes: We may change prices with reasonable prior notice and in accordance with applicable law.

13) Cancellations and Refunds

  • You can cancel at any time in account settings; access continues until the end of the current paid term.
  • Unless required by law, fees are non-refundable. If a refund is mandated by applicable consumer law, we will comply.

14) Intellectual Property

  • Skippr IP: The Services (including Mentor, Specialist, software, AI models, design, text, graphics, and trademarks) are owned by or licensed to Skippr and are protected by law.
  • License to you: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal use, and — if you are a Client — to deploy Specialist to your End Users in accordance with these Terms.
  • You may not copy, modify, reverse engineer, or create derivative works of the Services except as permitted by law.

15) Community Areas; Feedback

  • If you post in community areas, you grant Skippr a non-exclusive, worldwide, royalty-free license to host and display that content within the Services.
  • Feedback: If you give us suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

16) Service Management; Suspension

We may monitor compliance, remove content that violates these Terms, and suspend or terminate access if we reasonably believe there is a security risk, legal risk, or material breach. We will act proportionately and, where lawful and practicable, provide notice.

17) Beta/Preview Features

We may offer beta or preview features. They are provided as-is, may change, and may be withdrawn. Usage is at your discretion and risk.

18) Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." We do not promise that the Services will be uninterrupted or error-free. Nothing in these Terms excludes warranties or rights that cannot be excluded by law.

Specialist is an AI agent and may produce inaccurate, incomplete, or inappropriate responses. It is not a substitute for human judgment. Skippr is not liable for business decisions, commitments, or representations made by Specialist during sessions. You are responsible for reviewing and configuring Specialist's behavior and Knowledge Base to suit your needs.

Skippr's Mentor accessibility review is not legal advice or a legal compliance determination. Other Skippr AI reviews reflect best-practice guidance only and do not replace your organisation's own policies, internal reviews, or approvals.

19) Limitation of Liability

  • Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot be limited or excluded by law.
  • Subject to the above, Skippr's total liability arising out of or related to the Services will not exceed the greater of £100 or the fees you paid to Skippr for the Services in the 12 months preceding the event giving rise to liability.
  • We are not liable for indirect, consequential, special, incidental, or punitive damages, or for loss of profits, revenues, goodwill, or data, to the extent permitted by law.
  • Skippr is not liable for actions taken by Specialist during sessions, including any commitments, representations, or follow-up communications generated during or after sessions, except to the extent caused by a defect in the Services.

If you are a consumer (not a business user), the limitations in this section apply only to the extent permitted by applicable consumer law and do not deprive you of mandatory statutory rights.

20) Indemnification

You will indemnify and hold Skippr harmless from third-party claims, damages, and costs (including reasonable legal fees) arising from:

  • Your unlawful use of the Services;
  • Your breach of these Terms;
  • Your infringement of third-party rights;
  • Your failure to provide adequate disclosures to End Users as required by Section 8;
  • Claims by End Users arising from your deployment of Specialist,

except to the extent caused by our negligence or willful misconduct.

21) Term; Termination

These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access for material breach, security risk, or legal requirement. Upon termination, your license ends and you must stop using the Services. Sections that by their nature should survive (e.g., IP, payments due, disclaimers, limits of liability, indemnity, governing law) will survive.

Upon termination, Session Data and Captured Content in your workspace will be retained per your workspace settings and the Privacy Policy, unless you request earlier deletion.

22) Data Retention and Deletion (Summary)

  • Captured Content (Mentor): Screenshots, DOM fragments, screen-shared content, and Derived Output are retained in your project per your workspace settings and the Privacy Policy (default 12 months, configurable) or until we process your permanent deletion request.
  • Session Data (both products): Session recordings (screen captures, voice recordings, video, transcripts), analytics, and Derived Output from both Mentor and Specialist sessions are retained in your workspace per your workspace settings and the Privacy Policy (default 12 months, configurable) or until we process your permanent deletion request.
  • Knowledge Base and workspace data: Knowledge Base materials, agent configurations, branding assets, and other uploaded workspace data are retained until you delete them through in-product controls or your account is terminated. You may edit and delete agents and Knowledge Base materials at any time within the product. For permanent deletion (including erasure from backups), email privacy@skippr.ai.
  • In-product delete is archival only; permanent deletion is available by email request to privacy@skippr.ai and is processed within the timelines described in the Privacy Policy.
  • End Users and session participants may request deletion of their Session Data by contacting privacy@skippr.ai directly or by contacting the Client who deployed the session.

23) Electronic Communications and Signatures

You consent to receive notices and communications electronically and agree that electronic signatures and records are equivalent to written signatures and paper records.

24) Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

25) Dispute Resolution; Venue

Before filing a claim, the parties will attempt to resolve disputes informally for 30 days after written notice. If not resolved, disputes may be brought in the courts of England and Wales. If you are a consumer in the EU/UK, you may also bring a claim in the courts of your place of residence. Nothing prevents a party from seeking urgent injunctive relief.

26) Third-Party Links and Content

Third-party sites and content are not under our control. Your use of them is at your own risk and may be subject to third-party terms and policies.

27) Copyright Complaints

If you believe content on the Services infringes your copyright, contact legal@skippr.ai with sufficient detail to identify the work and the allegedly infringing material. We may remove or disable access to material in appropriate circumstances.

28) Miscellaneous

  • Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Skippr regarding the Services.
  • Severability: If any provision is invalid, the rest remain in effect.
  • Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Force majeure: We are not responsible for delays or failures caused by events beyond our reasonable control.

29) Contact

Skippr Ltd.

99 Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, Buckinghamshire MK14 6GD, UK

General: contact@skippr.ai

Support: support@skippr.ai

Privacy: privacy@skippr.ai

Legal: legal@skippr.ai

For general information, visit https://skippr.ai.