01
Day-one onboarding
Every new account gets a personal, voice-guided setup on their own screen, paced across their first days until they've reached first value.
Skippr Onboarding & Adoption · Ono
Onboarding, adoption and training, one agent in your app.
Ono lives inside your product and takes every user from first login to full adoption. It shows them how, or asks permission and does it for them. Patient, personal, on video, voice or text, for as long as it takes.
Use cases
Three ways teams use Ono.
- 02
Proactive feature adoption
Embedded in your app, Ono nudges the right users about new features, walks them there, and helps anyone who gets stuck. Adoption keeps moving long after launch day.
- 03
Complex setup, done for them
Users ask in plain words. Ono plans the steps, asks for approval, then drives your product to carry them out. Long, multi-step setups are fine: it keeps the plan and finishes what it started.
Where it meets users
Right where the work happens.
Embedded in your app
Add the SDK and Ono works on the user's own screen: highlights, guides with cursor and voice, and can drive the product with their approval.
Online meeting room
Send a link and Ono runs a live, face-to-face session in its own room. One user or a whole team, with your CSM alongside if you want.
Video, voice or text
Users pick the mode that suits them: Ono's avatar on video, voice, or text.
10 languages
Each user is guided in their own language.
Your team stays in control
It can do the work. You set the rules.
- Asks for approval before it takes any action in a user's account
- Follows your setup steps, but adapts the path to each user. No rigid flows
- Grounded in your docs and your product, and keeps that knowledge current as you ship
- Your CS team sees who's activated, who's stuck, and where
- Self-manage from the dashboard, or our deployed engineers run it for enterprise teams
Goals and measurement
Set the goal. Watch it move.
Time-to-value
How fast each new user gets from first login to first value.
Activation and adoption
Which setup steps and features every account has completed, and where users stall.
Session insights
What users asked, where they got stuck, and what Ono did for them, pushed to your CS tools.
Your own goals
Define what adoption means for you (data connected, first report built, team invited) and Ono drives every user toward it.
Questions.
Two ways: embedded in your app with the Skippr SDK, or in an online meeting room that users join from a link.
No. The same agent handles day-one onboarding, ongoing feature adoption and training, so users have one guide for the whole lifecycle.
Yes. Ono shows users how to do anything in your product, or plans the steps, asks for approval and does it for them. It stays with the user through long, multi-step setups and adapts to the person in front of it.
No. Ono asks for approval before acting in a user's account, and you decide which actions it's allowed to take at all.
Time-to-value first, then activation and adoption against the goals you set. Every session is logged, so you see where users get stuck.
It's grounded in your docs, help center and the product itself, and keeps that knowledge up to date as you ship.
You can, from the dashboard. Enterprise teams can have our deployed engineers configure and run it.
Plans start at $149/mo, with a free trial that includes 200 credits.